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RETURNS

If for any reason you are unhappy with your purchase, return it to us, along with your receipt within 28 days of receipt in an unworn/unused condition for a full refund or exchange. Please note that for hygiene reasons, all sales of socks and underwear are final and non-refundable. 

NOTE: We are unable to refund or exchange any personalised shirt/shorts once it has been printed with a name and/or number, this still applies in the event of a player leaving the football club and/or his number changing. A refund or exchange will only be permitted if the garment is faulty.

Returns can be made by sending the items to:

Prolog Fulfilment - Phase 1
Returns Department
Little Oak Drive
Sherwood Park
Annesley
Nottinghamshire
NG15 0DJ

When returning the item by post we would advise that you send the goods by special delivery. As we cannot accept any responsibility for items lost in the post. Postal charges are the responsibility of the customer unless the goods returned are faulty.

Please allow 14 days for the processing of returns.

 

You may also return goods to our store below, please ensure you take your proof of purchase with you.

CCFC Club Store
Coventry Building Society Arena
Judds Land
Coventry
CV6 6GE

We reserve the right to refuse a refund or exchange if it appears that the item has been tampered with, incorrectly washed or subjected to more than reasonable wear and tear. This does not affect your statutory rights. Exchanges are dependent on stock availability.

Please be advised that we do not offer returns/exchanges on gift cards.

If the item is defective please contact Online store using  the *Contact Us*

Defective Items:

If the item is defective please contact Online Store on the *Contact Us*
All customers are asked to return the defective item(s) including both the merchandise and the delivery slip by a recorded delivery service, as we cannot be held responsible for goods not returned. We will refund you with reasonable costs of your return shipping charges if you include a receipt.

Please note the following exceptions to this policy:

  
  • DVDs, Videos, PC and PlayStation games, underwear, swimwear and pierced jewellery and items specially manufactured to your order can only be refunded or exchanged if the goods returned have been deemed to be faulty.
  • We are unable to refund or exchange any personalised shirt once it has been printed with any name/player and/or number, this still applies in the event of a player leaving the football club and/or his number changing. A refund or exchange will only be permitted if the garment is faulty.
  • Please note that for hygiene reasons, all sales of socks and underwear are final and non-refundable.
  • All return and re-shipping charges are the Customer's liability.
  • We will refund shipping costs if there is a fault with the product. However, we cannot accept responsibility for return or re-shipping costs incurred when returning non-faulty items.
  • All items should be unworn and unused.
  • This does not affect your statutory rights.