DELIVERY INFORMATION

Delivery Charges

Great Britain Standard: £5.95
Please allow 3 to 5 business days

Great Britain Next Business Day*: £9.99

Place your order before 12pm Monday to Thursday to receive next day delivery.

Orders placed before 12pm on Friday will be delivered on the next available working day which is Monday.

Orders placed on Saturday or Sunday will be delivered on Tuesday.

*Please be aware that items with squad numbers or personalised printing require extra time for processing before they can be dispatched. This additional time is necessary to ensure accurate printing and customisation according to your specifications. This will take an extra 24-48 hours.

Europe Standard Delivery: £14.95
Please allow up to 7 days for delivery

Rest of World Standard Delivery: £29.95
Please allow up to 14 days for delivery

Christmas Delivery

To ensure Christmas delivery, please place all standard orders by 12 pm on Monday, December 18th. For next-day delivery, the final order deadline is Wednesday, December 20th, by 12 pm.

Additional Information

Personalisation
Products ordered requiring personalisation of any nature will take longer to process than other products. Please therefore allow additional time on top of the specified delivery times.

International Shipping
Any customs or import duties are levied once the package reaches its destination country. Additional charges for customs clearance must be borne by the recipient. We have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you may want to contact your local customs office for further information.

Different Stock Availability
If you have selected items with different availability times then we will despatch your order when all items are ready.

Despatching of Orders
Although we try to get all our orders despatched on the day of order, this may not always be possible, for the following reasons:

Pre-Orders
Products on Pre-Order or products that are not in stock at the time of ordering will be despatched in the period specified on the website. If you require other items as part of your order number before the pre-order date, you will be required to place a separate order. Otherwise all items will be shipped on the pre-order date specified (unless otherwise stated).

Credit Card Checks
Sometimes we may need to make additional checks on your credit card which could delay your order.
 
Items on 'Available Within'
Occasionally if a particular product is in high demand we will need to re-order from our suppliers. If this is the case then the number of days that this process will take will be quoted on the product details page. For example "Available within 7 days".

Items on Immediate Despatch
Should your order be marked as available for immediate despatch and it fails to reach you within the times quoted above, then please contact our Customer Service Department who will be happy to assist.

Leave Safe Delivery
At the checkout stage of the order process you will be offered the Leave Safe delivery option. If for any reason you may be out when your delivery arrives then you can leave a special instruction using options from the drop down list such as leave with neighbour or leave securely at the back of the house. Remember deliveries are less safe in this way, they are your responsibility and neither this store nor our carrier can be held liable if the item is stolen.

PO Boxes
Please note that we do not ship to PO Box Addresses.

Undelivered Items
We aim to deliver all of our orders and keep failed deliveries to a minimum. If we do fail to deliver any order to you, please report this to us no later than 28 days from the date on which the order was taken by us. We will not accept responsibility for any undelivered orders which are reported to us later than 28 days after the date on which the order was taken by us.

We hope that you enjoy your purchase from us.